Reasons To Consider POTS Replacement For Your Hotel
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The hospitality industry is ever-evolving, and as a hotel owner or manager, staying abreast of the latest technologies is crucial. One of the often-overlooked aspects is the POTS lines within your building’s infrastructure, which may need a timely replacement for efficient operations and enhanced guest satisfaction.
POTS Lines have been a reliable communication solution for hotels for many decades. This analog telephone system was the primary mode of communication before digital technologies, serving basic telephony needs without offering advanced features. Today, POTS lines are a dying infrastructure. Switching to a digital POTS Replacement solution can save you money and provide additional benefits for your hotel.
Hotels Systems That Use POTS Lines
POTS lines have traditionally been used to serve various purposes in hotels. They’re responsible for some core functions.
Here are some essential hotel functions that may still depend on POTS Lines
- Enables guest-to-staff communication for room service requests, wake-up calls, etc.
- Offers emergency assistance communication from guest rooms.
- Supports communication between hotel departments, like front desk to housekeeping.
- Allows guests to make external phone calls from their rooms.
- Integrates with fire alarm systems for reliable emergency communication.
- Connects to elevator emergency phones, providing a line for immediate assistance.
- Serves fax machines used for sending and receiving documents.
- Supports credit card machines for processing guest payments.
Why To Consider Replacing POTS Lines In Your Hotel
You may be thinking, “Why would I want to Replace POTS Lines if they serve all those functions?” The simple reason is that you can still have those functions at a cheaper cost and a more dependable connection. Let us explain.
FCC POTS Lines Forbearance Order 19-72A1
Due to FCC POTS Lines Forbearance Order 19-72A1, telecommunications carriers, such as AT&T, Windstream, Verizon, Lumens, and smaller resellers, are no longer legally required to service POTS Lines.
The impact of FCC POTS Lines Forbearance Order 19-72A1 includes:
- An Increase in Monthly Pricing – Telecommunications carriers are increasing pricing for existing POTS lines between 75% – 200% in a concentrated effort to force customer migration away from the outdated, dying POTS Line infrastructure.
- Continuous Reduction in Provided Support – Telecommunication carriers are no longer required to service POTS Lines, making them obsolete and essentially ‘left-for-dead’ technology. Not only will you be left paying more monthly, but you’ll also be paying for the service of copper analog lines that no longer receive maintenance.
Benefits Of POTS Replacement For Hotels
Replacing your hotel’s outdated POTS with a modern communication system can offer numerous advantages designed to improve your operational efficiency and guest satisfaction:
Enhanced Guest Experience: New communication systems provide various features that allow hotels to offer superior guest services, such as direct room calling, automated wake-up calls, and Do Not Disturb functionalities.
Cost Savings: While the initial investment might be substantial, modern systems typically have lower maintenance costs than POTS, leading to long-term savings. VoIP, for instance, usually has lower call rates, which can be particularly beneficial for hotels with a considerable volume of international calls.
Improved Staff Collaboration: Advanced systems facilitate more efficient internal communication and collaboration among hotel staff, from front desk personnel to housekeeping and maintenance crews. Features like group messaging and department-specific lines help in coordinating tasks seamlessly.
Integrated Communication Solutions: New communication technologies often allow integration with other hotel management systems, providing a unified platform for reservations, customer relationship management, and billing.
Scalability: Modern systems are more adaptable to the changing needs of hotels. They can be easily scaled up or down based on the number of rooms and various services offered, making them suitable for hotels of all sizes.
Better Data Analysis: With features like call recording and logging, hotels can gather valuable data to analyze call volumes, durations, and patterns. This information can be crucial for improving staff performance and understanding guests’ preferences and behaviors.
Enhanced Security: New systems come with improved security features, protecting hotels from fraudulent activities and ensuring the privacy of guests and staff members.
Reliability and Quality: VoIP and other modern communication systems usually offer better call quality and are more reliable than traditional POTS, with less downtime and maintenance required.
Flexibility: Hotels can provide various communication options, including voice, video, and chat, giving guests the flexibility to choose their preferred method of interaction.
Replace The POTS Lines In Your Hotel Today!
Investing in a POTS replacement can significantly enhance how hotels communicate with guests and operate internally, improving guest satisfaction and operational efficiency. The best part? Installation is easy. There’s no need to reconstruct your infrastructure. Everything is handled digitally from one device.
Contact Us Below To Get Started!